Saturday, June 23, 2012

REFLECTIVE BLOG ASSESSMENT 2-2: FORCES AND COMPETITION - AN ANALYSIS OF MOUNTAIN EQUIPMENT CO-OP / REFLECTIVE BLOG ASSESSMENT 3-3: ETHICAL CORPORATE CITIZEN

Hello everyone, please excuse my lack of posts there were some unforeseen circumstances that delayed me from posting them last week. So I will go over both assessments 2-2 and 3-3 in this week's reflective blog post. Also please excuse the font coloring I am having technical difficulties with this blog and this was the best I could do. Hope everyone is getting use to this course!


REFLECTIVE BLOG ASSESSMENT 2-2:


In this week’s assessment we will be analyzing Canada’s leading supplier of quality outdoor gear, clothing, and services aimed at helping people enjoy the benefits of self-propelled wilderness-oriented recreation, Mountain Equipment Co-op. They are best known for their principles and values towards environmental protection and other causes.  The company's organizational environment is supported by the principles and values of a co-operation. Which the company defines on their website as "an autonomous association of persons united voluntarily to meet their common economic, social, and cultural needs and aspirations through a jointly-owned and democratically-controlled enterprise." (MEC, 1995)


The company also has in place 7 strict principles that affect MEC's customers and suppliers. They are as follows:

1. Voluntary and Open Membership - allows anyone the opportunity to use their services without discrimination.

2.  Democratic Member Control - all MEC members can actively participate in the setting of company policies and decision making process to ensure a democratic organization that is controlled by its members.

3.  Member Economic Participation - MEC members each contribute equitably to the capital of their co-operatives. Their allocation of surpluses go towards; developments within the co-operatives, setting up possible reserves, overall benefits for MEC members, and other activities which are supported by the membership.

4.   Autonomy And Independence - before agreeing to any agreements with other organizations, which could include the government, or capital from external sources, MEC must do so on terms that ensures democratic control by their members and maintaining their co-operative autonomy.

5.   Education, Training and Information - MEC contributes to the development of their member by providing effective education and training.

The natures of these benefits are made available to the general public.

6.   Co-Operation Among Co-Operatives - MEC is able to effectively strengthen their co-operative structure by working autonomously with local to international members.

7.   Concern For Community - MEC prides itself on not only meeting their members' needs but the world they live in as well. They accomplish this through the sustainable development of their communities supported by the policies accepted by their members. (MEC, 1995)


As with any company, MEC faces opportunities and challenges from environmental forces. A perfect example of such a force being back in 2009 when the company decided to boycott all products made in Israel due to that country's handling of the Palestinian issue through Apartheid. (MEC, http://blog.mec.ca, 2009)This concern came to MEC's attention through a major response by members demand to take the right moral position on this issue.  The move went through and was community supported the company's decision which aligned with MEC's ethical sourcing policy.



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REFLECTIVE BLOG ASSESSMENT 3-3: SHORT ESSAY



In this assessment we will be looking at how the “New Generation” or “Generation Y” students are changing the face of the nonprofit organizations.  As discussed in the case in chapter 3, there has been an increased interest in volunteering and starting up for nonprofit organizations, especially among students aged twenty and up. 

The example the book focuses on is student named Jesse Harmonic who decided to set up a charity called Student Harvest to help people in need in his city. The ethical motivation behind this endeavor came from walking past the homeless on his way to and from school every day and realizing how fortunate he was to be able to afford to go to school while these people do not have enough for food that day. Also he found that many of the charities in his area made it very inconvenient for any to even want to volunteer to help the homeless. So this motivated him to start his own charity for other students to volunteer and give back to those in their community who need it the most.


The interest in nonprofit organizations from the new generation is also affecting the older generation before them who have worked hard to gain their place in the nonprofit sector, now anyone can startup their own nonprofit charity if you have an internet connection and some a couple press releases.  The older charities see this speed process as amateurish because what took the students a couple of months it took them years to setup.  But some of the older generation are not so sour towards the students and see it as a good thing that they are rising up to the occasion and see them even as “natural leaders”. All the Jesse Hamonics out there have impacted how the traditional management practices were ran, now to accommodate the mass amounts of volunteers they have had to revamp their recruiting strategies. Personally I see this as just another stepping stone in human history, as I believe the next generation after Generation Y will be even more surprising!


In this next part I will be evaluating the ethical principles and social responsibilities of the famous company Google. The company was on Forbes Magazines Top 100 Most Ethical Companies in 2010.  Google first started out as a privately held company in 1998 with its initial public offering in 2004.  They began with just a simple search engine but as they got vastly more known in the past decade they have to expanded their products and service to include; advertising, productivity tools, and enterprise products. 

Comparing Google to the ethics model illustrated in our text book; Google aims to be a company that does things differently. They realize it’s impossible for them to foresee all possible ethical scenarios that they might face. So instead, they rely on one another’s good judgment to uphold a high standard of integrity for themselves and the company. They expect all employees to be guided by both the values and principles of their code. Sometimes, identifying the right thing to do is a difficult decision. If an employee is uncertain, they encourage them to ask questions of their manager, especially if it has to do with legal, ethics and compliance.

Google has 7 principles in their code of ethics; I will be going over 4 of them.
The first code being to Serve Our Users, this is broken into five sub-categories; Integrity, Usefulness, Privacy, Security and Freedom of Expression, Responsiveness, and Take Action.

The second code: Respect Each Other; this is separated into Equal Opportunity Employment, Positive Environment, Drugs and Alcohol,Safe Workplace, and Dog Policy.

The third code: Preserve Confidentiality; this includes Confidential Information, Google Partners, Competitors/Former Employers, andOutside Communications and Research.

The fourth code: Protect Google’s Assets; this is made up of;Intellectual Property, Company Equipment, The Network, Physical Security, Use of Google’s Equipment and Facilities, and Employee Data.


Google’s code of ethic in full detail can be accessed here http://investor.google.com/corporate/code-of-conduct.html


The company realizes that along with their ethical principles they must also be socially responsible. Here is the description of what Corporate Social Responsibility is all about “Since its founding, Google has been firmly committed to active philanthropy and to addressing the global challenges of climate change, education and poverty alleviation. Since 2007, Google also jump-started a series of social initiatives in China. We hope that by leveraging our own strengths and resources in-country, we will raise awareness of the importance of corporate philanthropy, and encourage society to participate in and contribute to the development of social responsibility” (Google, 2011)  Some examples of social responsibility from Google are supporting earthquake relief efforts, Google Grants, and Google China Social Innovation Cup for College Students.


As an individual part of Generation Y, I consider myself to be very fortunate to have been able to grow up in the age of change, where we have unlimited access to communication and information. We can use these tools to change millions of lives in a day thanks to popular social networking sites such as Facebook and Twitter.  These tools are efficient and easy to learn. All these things have affected my outlook of the world around me. It has affected how I am able to learn things and how I can apply them. But I also personally believe that it is important note to forget how we got to where we are, this means to never forget the generation before us and how their mistakes and accomplishments have brought us to where we are today.

Thursday, June 7, 2012

REFLECTIVE BLOG ASSESSMENT 1-1 : EVOLVING MANAGEMENT POSITIONS

In the first chapter of "Essential of Contemporary Management" (Jones, George, Rock, Haddad) we are introduced to Roger Martin, the Dean of the Rotman School of Management, in Toronto, Ontario. Who has developed and analyzed the theory of opposable thinking in his book "The Opposable Mind". The analysis compares and contrasts traits of opposable and oppositional thinking. The oppositional thinking style follows how managers in s business traditionally take an "either-or" approach to decision making. Whereas, opposable thinking follows a "both-and" approach.

A situation I experienced in the past where I used an opposable thinking approach for my decision making approach would be when I was paired in a group of two to work on an assignment in my Business Computers class. Each of the members was from different generations. One member was from Generation X and the other was from the Baby boomer generation. Immediately there was conflict between them. I was caught in the middle of this argument and I took a step back and realized the generation gap and how the tension was affecting the group. I told the member from Generation X to go on ahead with the next exercise because I knew they were confident enough with the computer program as he was taught how to use it through most of his academic life. Then I sat down with the member from the Baby boomer generation and walk them through how to use the program, eventually this student was able to go through the program as if it was second nature to them.

In 2005, I began working to gain some work experience and to pay for food mostly. Most of my work experience comes from the retail industry. This means I had to deal with mainly customer service, to do this I had to develop a lot interpersonal skills to deal with customers and coworkers if I wanted to be successful. I have noticed many changes in the management roles over the 7 years I've employed. I found the communication channel between employer and employee became smaller and smaller. In the beginning, my managers would just give me the instructions on the assignments and goals for the day in face-to-face meeting.  Eventually the managers gave more empowerment to his subordinates which turned into self-managed teams.  So now the employees do not need to ask their managers what needs to be done, the only reasons someone talks to their managers now is if they have issues or concerns. This is not beneficial to employees who are looking for some sort of guidance or direction from their leaders. I personally can adapt to mostly any situation, so I have handle the transition well. 

In my opinion the changing of management roles has to do with the demand for freedom from employees and the demand for solid results from managers. There has been a need for change on both sides. Aside from internal changes there are also external changes in the world we are living in, especially a cultural diversity movement. This affects the workplace ethics towards the gay and lesbian community that make up a large portion of employees and customers who deserve the respect to be treated as equals. 

According to Henry Mintzberg, a McGill University management professor, what businesses today need are "heroic" managers who have the skills that demand solid results. To do this, they must first have formal education, training, and experience which will help them acquire three principal types of skills: conceptual, human, and technical. ["Essential of Contemporary Management" (Jones, George, Rock, Haddad)]  Each of these skills will be needed more so than the others depending on your level of management in the management hierarchy. The top management managers tend to need to have conceptual skills, the middle management managers require each three skills equally, and the first-line managers will need to have the majority of his expertise in technical skills. Overall, it is important to understand which level of management you belong to and then to be prepared to craft your skills to meet the needs of the employees and customers. This is the difference it takes in becoming not just a good manager but a great one.

Welcome

Hello fellow MNGT 255 classmates,

welcome to my reflective blog, this is where I will be sharing my thoughts in response to specific module topics from our textbook "Essentials of Contemporary Management"
I encourage and look forward to any comments or criticisms on any of the posts I make.

best regards,
-Derrick